{"id":726,"date":"2025-04-05T13:09:21","date_gmt":"2025-04-05T13:09:21","guid":{"rendered":"https:\/\/www.timeoptic.com\/?page_id=726"},"modified":"2026-10-20T06:00:54","modified_gmt":"2026-10-20T06:00:54","slug":"services-warranty","status":"publish","type":"page","link":"https:\/\/www.timeoptic.com\/th\/services-warranty\/","title":{"rendered":"Time Optic Customer Guarantees"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"726\" class=\"elementor elementor-726\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35aaab3 e-flex e-con-boxed e-con e-parent\" data-id=\"35aaab3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:730,&quot;url&quot;:&quot;https:\\\/\\\/www.timeoptic.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/modern-glasses-shop-interior-wide-range-glasses-available-various-colors-designs-1-scaled.jpg&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-71213ef e-grid e-con-full e-con e-child\" data-id=\"71213ef\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0c715f elementor-widget elementor-widget-text-editor\" data-id=\"c0c715f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your glasses are like a trusted companion \u2014 with regular care, they&#8217;ll last even longer.<br data-start=\"213\" data-end=\"216\" \/>Time Optic goes the extra mile to look after you, with after-sales service that truly stands out.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-041cc22 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"041cc22\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Time Optic Customer Guarantees<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77d85f3 e-flex e-con-boxed e-con e-parent\" data-id=\"77d85f3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18f95d3 elementor-widget elementor-widget-heading\" data-id=\"18f95d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchanges \/ Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7083224 e-flex e-con-boxed e-con e-parent\" data-id=\"7083224\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6658871 e-con-full e-flex e-con e-child\" data-id=\"6658871\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c068d92 elementor-widget elementor-widget-heading\" data-id=\"c068d92\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">01 WARRANTY <br>\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1857f01 e-con-full e-flex e-con e-child\" data-id=\"1857f01\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa0f723 elementor-widget elementor-widget-text-editor\" data-id=\"fa0f723\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"color:#1a7139;\"> Exchanges welcome within 2 months of purchase<\/h4>\n<ul>\n \t<li>One exchange per customer. The original item must be returned to Time Optic in perfect condition.<\/li>\n \t<li>If the new item costs more, the customer pays the difference.<\/li>\n \t<li>Exchanges can only be made at the branch where the item was purchased.<\/li>\n \t<li>Sale items are not covered.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfb2d7c e-flex e-con-boxed e-con e-parent\" data-id=\"dfb2d7c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f465156 elementor-widget elementor-widget-heading\" data-id=\"f465156\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vision Guarantee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0a9209 e-flex e-con-boxed e-con e-parent\" data-id=\"e0a9209\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0680ab8 e-con-full e-flex e-con e-child\" data-id=\"0680ab8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-096f7dd elementor-widget elementor-widget-heading\" data-id=\"096f7dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">02 WARRANTY<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fdaf24 e-con-full e-flex e-con e-child\" data-id=\"2fdaf24\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85f0574 elementor-widget elementor-widget-text-editor\" data-id=\"85f0574\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"color:#1a7139;\"> 1-year lens guarantee<\/h4>\n<p class=\"c-attention\">Within 1 year of purchase, if your lenses don&#8217;t feel comfortable, we&#8217;ll replace them once, free of charge.<\/p>\n\n<ul>\n \t<li class=\"c-attention\">The guarantee does not cover lenses that are lost, broken, scratched, heat-damaged or misused in any way.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a25f436 e-flex e-con-boxed e-con e-parent\" data-id=\"a25f436\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4c71a4c e-con-full e-flex e-con e-child\" data-id=\"4c71a4c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bd60f4 elementor-widget elementor-widget-heading\" data-id=\"4bd60f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">03 WARRANTY<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c81e6d e-con-full e-flex e-con e-child\" data-id=\"6c81e6d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c31dcd elementor-widget elementor-widget-text-editor\" data-id=\"4c31dcd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"color: #1a7139;\">Free lens exchange if progressive lenses don&#8217;t work for you<\/h4><p class=\"c-attention\">If you can&#8217;t get used to your progressive lenses within 1 year of purchase, we&#8217;ll switch them to standard lenses free of charge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee6ed9e e-flex e-con-boxed e-con e-parent\" data-id=\"ee6ed9e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6eea8fd e-con-full e-flex e-con e-child\" data-id=\"6eea8fd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22b1ab4 elementor-widget elementor-widget-heading\" data-id=\"22b1ab4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">04 WARRANTY<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c064dd1 e-con-full e-flex e-con e-child\" data-id=\"c064dd1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2560bf8 elementor-widget elementor-widget-text-editor\" data-id=\"2560bf8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"color:#1a7139;\">Expert advice for as long as you wear your glasses<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f0cca9 e-flex e-con-boxed e-con e-parent\" data-id=\"5f0cca9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fdfa69 elementor-widget elementor-widget-heading\" data-id=\"0fdfa69\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quality Guarantee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7e976f e-flex e-con-boxed e-con e-parent\" data-id=\"c7e976f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f459582 e-con-full e-flex e-con e-child\" data-id=\"f459582\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e85767 elementor-widget elementor-widget-heading\" data-id=\"0e85767\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">05 WARRANTY<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a075f2b e-con-full e-flex e-con e-child\" data-id=\"a075f2b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2daead elementor-widget elementor-widget-text-editor\" data-id=\"c2daead\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"color:#1a7139;\">1-year frame guarantee<\/h4>\n<p class=\"c-attention\">Within 1 year of purchase, if your frame is damaged due to a manufacturing defect, we&#8217;ll repair or replace it free of charge. If the model has been discontinued, we&#8217;ll give you an item of similar value instead \u2014 no worries.<\/p>\n<p class=\"\" data-start=\"97\" data-end=\"138\"><strong data-start=\"97\" data-end=\"138\">The guarantee does not cover the following:<\/strong><\/p>\n\n<ul>\n \t<li data-start=\"142\" data-end=\"241\">Lost items, or damage caused by misuse, carelessness or improper care<\/li>\n \t<li data-start=\"142\" data-end=\"241\">Sale items, which are not covered by the guarantee<\/li>\n \t<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47b0f52 e-flex e-con-boxed e-con e-parent\" data-id=\"47b0f52\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e041878 elementor-widget elementor-widget-heading\" data-id=\"e041878\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">We reserve the right to change these warranty terms without prior notice.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<footer class=\"elementor-element elementor-element-c5a166a e-flex e-con-boxed e-con e-parent\" data-id=\"c5a166a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-56a8d44 e-con-full e-flex e-con e-child\" data-id=\"56a8d44\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d824389 elementor-widget elementor-widget-image\" data-id=\"d824389\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"673\" height=\"131\" src=\"https:\/\/www.timeoptic.com\/wp-content\/uploads\/2025\/03\/Logo-TimeOptic.svg\" class=\"attachment-full size-full wp-image-405\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d48fecb e-con-full e-flex e-con e-child\" data-id=\"d48fecb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c947bb8 elementor-icon-list--layout-inline elementor-tablet-align-center elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c947bb8\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:123-456-7890\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+66 32 511 360, +66 8 1643 9282<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">106\/4 Phetkaseam rd., Hua Hin, Thailand, Prachuap Khiri Khan<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mon-Sat 9:30AM - 6:00PM<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ff67a2 e-con-full e-flex e-con e-child\" data-id=\"0ff67a2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8df45a9 e-grid-align-right e-grid-align-tablet-right e-grid-align-mobile-center elementor-widget-mobile__width-inherit elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"8df45a9\" data-element_type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook-f elementor-repeater-item-3f1b7ac\" href=\"http:\/\/www.facebook.com\/timeoptichuahin\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook-f<\/span>\n\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fab-facebook-f\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 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